Thank you for using SmartTalent. Please read our refund policy carefully before purchasing any paid services.

1. Payment and Refund Eligibility

• All payments for subscription plans or job posting packages are processed securely via Stripe or PayPal.
• Payments are generally non-refundable once the service access or job posting period has started.

2. Refund Conditions

Refunds may be considered only in the following exceptional cases:

• Duplicate payments made by mistake.
• Service was not delivered due to a technical failure on our side.
• Cancellation requests received within 7 calendar days from the date of purchase, before service activation.

To request a refund, please contact us at hello@smarttalent.jp with your payment details and reason.

3. Refund Process

• Refund requests will be reviewed by our support team within 5 business days.
• Approved refunds will be processed via the original payment method.
• Refund processing time depends on the payment provider and your bank.

4. Non-Refundable Items

• Payments for services already fully rendered (e.g., completed job postings, consumed subscription period).
• Partial refunds for unused service portions are not provided.

5. Contact Us

If you have any questions about refunds, please contact:
hello@smarttalent.jp

Last updated: July 30, 2025